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Check the email address used at checkout, including spam and promotions folders. Open your order details and confirm the payment completed. If the license key is still missing, contact support with your order number.

Use the download links in your order instructions and follow the setup guide for your product. Check the current product instructions and supported Windows version before starting.

Confirm you selected the correct game and entered the key exactly as supplied. Keep the full error message and your order number ready. Share private license information only in a private support ticket, never in a public channel.

Licenses are limited to one computer per key. Contact the team before changing devices so they can review the license and explain the options for your product.

Delivery follows confirmed payment. A pending or authorized payment may still need to complete with the payment provider. Check the order status and avoid paying again for the same order while you wait. If you are unsure, send support the order number.

The product page shows the available durations and the price for each. Select a duration, review the selected license beside the purchase button, and check it again at checkout. Availability can differ by product.

Trials are 60-minute evaluation keys, subject to availability and eligibility. The policy allows one trial per email or public IP across the catalog. If a trial says “Trials used up,” it is currently unavailable.

Read the refund policy, then contact support with your order number and a description of the issue. The team will review your request against the policy.